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Message 739 - Posted: 28 Aug 2009, 22:05:40 UTC

Hey folks
I've tried searching these Q&A forums and a Google, but I'm not sure what I'm doing wrong because there doesn't seem to be any instructions anywhere on how to get this to work.

I've been running WCG for a while, but would like to put my 4870X2 to work as well. I've updated to the 6.10.0 BOINC x64 client, downloaded the latest "optimised" app files for Collatz and copied and renamed the .dll's in the System32 folder to get it to install properly as instructed by Google after searching for the error message I first got. My preferences have been set to use GPU only (sorry folks, but IMHO WCG projects need my CPU cycles more). BOINC starts up and informs me of the presence of two RV770 CAL devices, but that nvcuda.dll is missing, and then goes on to say "Message from Server: No work sent - can't use CUDA app for collatz: Your computer has no CUDA device", and never gets any WUs or runs anything on my GPU.

OS is Win7 x64 Beta, system is an i7 920 @ 3.8GHz, 6GB DDR3-1866, 4870X2.

I've tried Googling this, but I can't seem to find any solutions - it looks like this project can't run on CAL after all? It only seems to be looking for CUDA devices, ie. nVidia only.

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Message 981 - Posted: 9 Sep 2009, 17:08:16 UTC - in response to Message 739.

Hey folks
I've tried searching these Q&A forums and a Google, but I'm not sure what I'm doing wrong because there doesn't seem to be any instructions anywhere on how to get this to work.

I've been running WCG for a while, but would like to put my 4870X2 to work as well. I've updated to the 6.10.0 BOINC x64 client, downloaded the latest "optimised" app files for Collatz and copied and renamed the .dll's in the System32 folder to get it to install properly as instructed by Google after searching for the error message I first got. My preferences have been set to use GPU only (sorry folks, but IMHO WCG projects need my CPU cycles more). BOINC starts up and informs me of the presence of two RV770 CAL devices, but that nvcuda.dll is missing, and then goes on to say "Message from Server: No work sent - can't use CUDA app for collatz: Your computer has no CUDA device", and never gets any WUs or runs anything on my GPU.

OS is Win7 x64 Beta, system is an i7 920 @ 3.8GHz, 6GB DDR3-1866, 4870X2.

I've tried Googling this, but I can't seem to find any solutions - it looks like this project can't run on CAL after all? It only seems to be looking for CUDA devices, ie. nVidia only.


Keep in mind that BOINC 6.10.x is experimental. There are known bugs which is why there are released quite often. The current version as of today is 6.10.4 which __might__ fix the problem. The client knows about ATI corprocessors, but versions prior to 6.10 would ask for CPU work. Asking for ATI work still won't do any good unless the server also supports ATI. Thanks to DA, they changed the name. The server was initially set up to work with CAL, not ATI since CAL is the API used for ATI just like CUDA is for nVidia cards. Why DA and crew felt the need to rename it is beyond me. Maybe it was just so they could feel they contributed since Crunch3r provided all the code to them.

Anyway, for now, ATI= CPU . If you change the settings to only do GPU, it won't work until both the client and server shake out the bugs.

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Message 9481 - Posted: 2 Sep 2010, 16:08:37 UTC - in response to Message 981.

old thread, but seems most appropriate for the problem I get. On two systems with the following:
i7-860, DDR3 memory, Windows 7 Pro 64 bit, ATI HD GPU card (4530 and 5750)

I get work units for ATI GPU but they all fail within seconds. See http://boinc.thesonntags.com/collatz/results.php?userid=6771&offset=0&show_names=0&state=0 for list.

I've done everything original poster did, including getting both the ATI and AMD advanced applications.

I'm happy to donate GPU time, but can't spend all the time troubleshooting the issue after already following all the instructions I've found. For now I'll stop banging on the server until someone has a suggestion.

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Message 9485 - Posted: 2 Sep 2010, 23:50:47 UTC - in response to Message 9481.

The anonymous platform version you are using is not recognising your GPU for some reason. The error message given is:
Found 0 CAL device
No supported GPU found!

You could try detaching and reattaching to Collatz to see if the automatically downloaded version works for you.

If that doesn't work you could try uninstalling and reinstalling the Catalyst driver. Sometimes some Catalyst drivers do not update the CAL .dll files properly or an update from Microsoft can overwrite them with incompatible CAL .dll files. I use Catalyst 10.4 without problem on all 3 BOINC ATI projects, although I need to disable video hardware acceleration within Flash or playing any Flash videos will cause the driver to reset. The developer at DNETC recommends Catalyst 10.5 for maximum compatibility with his project. More recent Catalyst versions do not have the Flash problem but some have had problems with Catalyst 10.7 and 10.8 giving immediate errors when trying to process ATI GPU tasks.

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Message 9552 - Posted: 6 Sep 2010, 15:46:37 UTC

I am having most (but not all) GPU work-units fail on my machine (hostid=37541).

the failures all say no suitable GPU found. Example here:

http://boinc.thesonntags.com/collatz/result.php?resultid=48979782

Every now and again, however, a model will complete successfully. Example here:

http://boinc.thesonntags.com/collatz/result.php?resultid=48981452

Of over 360 models, only a handful have run successfully. What am I doing wrong?

Thanks.

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Message 9553 - Posted: 6 Sep 2010, 16:23:41 UTC - in response to Message 9552.

I am having most (but not all) GPU work-units fail on my machine (hostid=37541).

the failures all say no suitable GPU found. Example here:

http://boinc.thesonntags.com/collatz/result.php?resultid=48979782

Every now and again, however, a model will complete successfully. Example here:

http://boinc.thesonntags.com/collatz/result.php?resultid=48981452

Of over 360 models, only a handful have run successfully. What am I doing wrong?

Thanks.



Are you using windows remote desktop to connect to that machine or something like that ?

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Message 9555 - Posted: 6 Sep 2010, 17:12:45 UTC - in response to Message 9552.

I am having most (but not all) GPU work-units fail on my machine (hostid=37541).

the failures all say no suitable GPU found. Example here:

http://boinc.thesonntags.com/collatz/result.php?resultid=48979782

Every now and again, however, a model will complete successfully. Example here:

http://boinc.thesonntags.com/collatz/result.php?resultid=48981452

Of over 360 models, only a handful have run successfully. What am I doing wrong?

Thanks.



Have you tried re-installing or upgrading your display drivers?
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Message 9558 - Posted: 6 Sep 2010, 19:08:58 UTC

Thanks to Haris and Crunch3R. the answer to both your questions is no.

Today's batch of work units seem to be running OK now, but I don't know what the difference from earlier is. This is a new machine. I haven't changed anything for a while (weeks), and yet work-units seem to go in batches that work, then a long bacth of immediate failures, and now another (small so far) batch of successes.

Presumably if the driver was the problem, every WU would fail?

ATI says I should get the most up to date drivers for my GPU from Dell and I have the latest version Dell has.

I'm using Boinc 6.10.58 and the application is Collatz 2.09 (ati13ati).

Perhaps I just need to accept this high failure rate unless its a problem for the project...

Thanks

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Message 9568 - Posted: 7 Sep 2010, 12:36:16 UTC - in response to Message 9558.

Spoke too soon about normal running. A couple of WUs completed OK and then the rest just crashed immediately on start-up. Same error as before.

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Message 9576 - Posted: 7 Sep 2010, 22:38:21 UTC - in response to Message 9568.
Last modified: 7 Sep 2010, 22:38:35 UTC

Re:

The anonymous platform version you are using is not recognising your GPU for some reason.


I detached, reattached, and pushed new drivers, the first task, as previously, ran about a minute then died:
http://boinc.thesonntags.com/collatz/result.php?resultid=49187244

Someone mentioned remote desktop being a problem? What about starts and stops? Do I need catalyst control center? I manually pushed the drivers from the latest catalyst installer as the Microsoft drivers were defaulting, even after catalyst install.

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Message 9582 - Posted: 8 Sep 2010, 11:28:35 UTC - in response to Message 9558.

Thanks to Haris and Crunch3R. the answer to both your questions is no.

Today's batch of work units seem to be running OK now, but I don't know what the difference from earlier is. This is a new machine. I haven't changed anything for a while (weeks), and yet work-units seem to go in batches that work, then a long bacth of immediate failures, and now another (small so far) batch of successes.

Presumably if the driver was the problem, every WU would fail?

ATI says I should get the most up to date drivers for my GPU from Dell and I have the latest version Dell has.

I'm using Boinc 6.10.58 and the application is Collatz 2.09 (ati13ati).

Perhaps I just need to accept this high failure rate unless its a problem for the project... Thanks


Stop crunching your cpu units for a little bit, an hour or so, and see if the errors go away. You only have 4 gb of memory in that machine and with 8 cpu's running you could be out of memory. Also go into the boinc manager, advanced, preferences and then processor usage and check the line that says 'while processor usage is less than' and make sure there is a zero on that line. Then go to the disk and memory usage tab and make sure the 'leave applications in memory while suspended' IS checked! If you change anything make sure you click ok to save the changes, this effects this machine only, not globally.

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Message 9583 - Posted: 8 Sep 2010, 11:30:22 UTC - in response to Message 9576.

Re:
The anonymous platform version you are using is not recognising your GPU for some reason.


I detached, reattached, and pushed new drivers, the first task, as previously, ran about a minute then died:
http://boinc.thesonntags.com/collatz/result.php?resultid=49187244

Someone mentioned remote desktop being a problem? What about starts and stops? Do I need catalyst control center? I manually pushed the drivers from the latest catalyst installer as the Microsoft drivers were defaulting, even after catalyst install.


YES the CCC must be installed for Boinc to find the gpu and make it work. I use VNC and it does not affect the crunching.

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Message 9585 - Posted: 8 Sep 2010, 13:10:35 UTC - in response to Message 9583.

YES the CCC must be installed for Boinc to find the gpu and make it work. I use VNC and it does not affect the crunching.

Not at all true. With the older drivers CCC actually caused many crashes. Not sure about the current ones, but CCC is NOT necessary. I NEVER install CCC on any of my boxes and use either ATI Tray Tools or MSI Afterburner to control OCing and fan speed.

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Message 9588 - Posted: 8 Sep 2010, 14:03:56 UTC - in response to Message 9582.


Stop crunching your cpu units for a little bit, an hour or so, and see if the errors go away. You only have 4 gb of memory in that machine and with 8 cpu's running you could be out of memory. Also go into the boinc manager, advanced, preferences and then processor usage and check the line that says 'while processor usage is less than' and make sure there is a zero on that line. Then go to the disk and memory usage tab and make sure the 'leave applications in memory while suspended' IS checked! If you change anything make sure you click ok to save the changes, this effects this machine only, not globally.


Thanks. I unchecked the option to run WUs on my CPU. As soon as the current CPU WU completed (successfully), all GPU WUs also began running successfully. It seems I can't run both at once, but I don't know why. Previous GPU successes must have been while my CPU WU was "waiting to run".

I don't think memory is a problem (other apps run no probs - even memory hogs like CPDN). No other project has had any problems even with all 8 procs at 100%. The options you mention are already set as you suggest.

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Message 9592 - Posted: 8 Sep 2010, 15:38:17 UTC - in response to Message 9585.

http://boinc.thesonntags.com/collatz/result.php?resultid=49245824

I installed ATI drivers 10.4 after 10.8 was failing. I recopied the ATI*.DLL to AMD*.DLL. I let it run while active, I normally suspend. It got a little over 4000s in before I had to suspend and it looks like it couldn't resume. After that I'm back to perpetual instant fails.

I don't know what's going on, but I can't leave BOINC active except while idle.

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Message 9615 - Posted: 9 Sep 2010, 7:48:54 UTC - in response to Message 9588.

Thanks. I unchecked the option to run WUs on my CPU. As soon as the current CPU WU completed (successfully), all GPU WUs also began running successfully. It seems I can't run both at once, but I don't know why. Previous GPU successes must have been while my CPU WU was "waiting to run".

I don't think memory is a problem (other apps run no probs - even memory hogs like CPDN). No other project has had any problems even with all 8 procs at 100%. The options you mention are already set as you suggest.


I was wrong. Even without the CPU WUs, I'm back to failing WUs in big batches. Hundreds failed over night.

I've read that the GPU WUs can't run if BOINC is running as a service. I don't have it installed as a service but my partner does use the computer in a separate account using "switch user". My account stays logged on but is not the active user. Will this also cause BOINC to lose sight of the GPU? If so, is there anything I can do about it?

Thanks.

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Message 9617 - Posted: 9 Sep 2010, 11:11:43 UTC - in response to Message 9592.
Last modified: 9 Sep 2010, 11:16:55 UTC

http://boinc.thesonntags.com/collatz/result.php?resultid=49245824

I installed ATI drivers 10.4 after 10.8 was failing. I recopied the ATI*.DLL to AMD*.DLL. I let it run while active, I normally suspend. It got a little over 4000s in before I had to suspend and it looks like it couldn't resume. After that I'm back to perpetual instant fails.

I don't know what's going on, but I can't leave BOINC active except while idle.



I'm not sure what you mean but the ati*.dll only need to be copied and renamed amd*.dll if you are using the amd application version with a driver newer than 8.12 and 9.1. "If you choose the right version, there shouldn't be any need to meddle with the dll files."

If you using 10.4 and have copied and renamed the ati*.dll to amd*.dll and then automatically downloaded the application the wrong application may have downloaded. Or if you copied and renamed the dlls after you automatically downloaded the application this also may muck things up.

The only people who really needed to use the amd version were those using Win XP who were unstable with drivers newer than 8.12 and 9.1. As you are using Win 7 this does not apply to you. In other words you don't need to copy and rename the dlls and to do so may cause problems.

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Message 9620 - Posted: 9 Sep 2010, 11:59:47 UTC - in response to Message 9588.

Thanks. I unchecked the option to run WUs on my CPU. As soon as the current CPU WU completed (successfully), all GPU WUs also began running successfully. It seems I can't run both at once, but I don't know why. Previous GPU successes must have been while my CPU WU was "waiting to run".


Go into the Boinc Manager, Advanced preferences, processor usage tab and then on the line that says
"While processor usage is less than ___ percent ( 0 means no restriction)"
put a zero on that line and the pc should not stop crunching because the cpu is too busy. Make sure you click ok at the bottom to accept the changes.

I don't think memory is a problem (other apps run no probs - even memory hogs like CPDN). No other project has had any problems even with all 8 procs at 100%. The options you mention are already set as you suggest.


Start the Task Manager, go to the Processes tab and you will see how much memory is being used by each workunit, then go to the Performance tab and check out the memory usage, Win7 believes any free memory is wasted memory so don't be too worried about it being low, but what you are looking for is he available memory. I have 2 gig of memory in this Win7 laptop and it says I have 831 available, but only 12 free. Win7 is using most of the available but will give it up if I need it, it is designed to do that, what you want to know is the available and if there is any.

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Message 9621 - Posted: 9 Sep 2010, 12:01:22 UTC - in response to Message 9585.

YES the CCC must be installed for Boinc to find the gpu and make it work. I use VNC and it does not affect the crunching.

Not at all true. With the older drivers CCC actually caused many crashes. Not sure about the current ones, but CCC is NOT necessary. I NEVER install CCC on any of my boxes and use either ATI Tray Tools or MSI Afterburner to control OCing and fan speed.


Okay I did not know that, thanks. I do not overclock though, are the tools you use used instead of the CCC?

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Message 9622 - Posted: 9 Sep 2010, 12:28:29 UTC - in response to Message 9615.
Last modified: 9 Sep 2010, 12:29:08 UTC


I've read that the GPU WUs can't run if BOINC is running as a service. I don't have it installed as a service but my partner does use the computer in a separate account using "switch user". My account stays logged on but is not the active user. Will this also cause BOINC to lose sight of the GPU? If so, is there anything I can do about it?


Service install with Vista or Win7 will not work with a GPU app. With XP or Win2k, a service install is not a problem.

When not in a service install, switching users may halt BOINC unless you have installed as usable by all users. Even then, switching users will (if I remember correctly) stop and start similar to a machine restart. I would suggest leaving the machine on logged-in as a single user for 24 hours and see if you still get failed GPU tasks to see if this is the issue.

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